59. The Importance of Big Data in Corporate Communications


Big Data is a large set of data that is further analysed to identify facts, trends, or patterns, especially relating to human behaviours. Bid data can be both structured and unstructured.


We all use online applications, websites, and social media platforms for different purposes. Access to internet and digital platforms have made many tasks very easy and convenient. While using these platforms sometimes we are asked to fill in some information such as name, phone number, email address, this data is stored in the system for further use. These type of information we give out willingly but have you ever wondered about the information that we give out without our knowledge. We use the internet for many different purposes such as online shopping, social engagement, research, etc. Our behavioural patterns, likes and dislikes are tracked by our browser history. One, two, three and then many different searches collectively define a pattern in the behaviour of the user that is further analysed and then used by companies. 98% of the data is stored digitally worldwide, this makes big data a tool for the companies that can be used to their advantage.  

As a corporate communication professional, it is very important to understand the stakeholders, both external as well as internal for communicating any message effectively. The messaging should be done in a relatable and interesting manner while also maintain the core objective of communication. Understanding the importance of big data and using it to formulate communication strategy can make corporate communication effective.

Corporates can use big data to study its target audience, internal and external stakeholders, and competition. By doing this, they can position themselves differently which makes them distinct from their competitors and provide people with a new perspective of the brand.


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