59. The Importance of Big Data in Corporate Communications
Big Data
is a large set of data that is further analysed to identify facts, trends, or
patterns, especially relating to human behaviours. Bid data can be both
structured and unstructured.
We all
use online applications, websites, and social media platforms for different
purposes. Access to internet and digital platforms have made many tasks
very easy and convenient. While using these platforms sometimes we are asked to
fill in some information such as name, phone number, email address, this data
is stored in the system for further use. These type of information we give out
willingly but have you ever wondered about the information that we give out
without our knowledge. We use the internet for many different purposes such as
online shopping, social engagement, research, etc. Our behavioural patterns,
likes and dislikes are tracked by our browser history. One, two, three and then
many different searches collectively define a pattern in the behaviour of the
user that is further analysed and then used by companies. 98% of the data is
stored digitally worldwide, this makes big data a tool for the companies that
can be used to their advantage.
As a
corporate communication professional, it is very important to understand the
stakeholders, both external as well as internal for communicating any message
effectively. The messaging should be done in a relatable and interesting manner
while also maintain the core objective of communication. Understanding the importance
of big data and using it to formulate communication strategy can make corporate
communication effective.
Corporates
can use big data to study its target audience, internal and external
stakeholders, and competition. By doing this, they can position themselves
differently which makes them distinct from their competitors and provide people
with a new perspective of the brand.
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