97. Leadership at play in effective Crisis Communication
The way people consume information has changed drastically over the years. Consumers are becoming smart and well informed in their decisions. They are more conscious of what they consume and the decisions are at times based on their values and beliefs. In such a scenario a brand needs to highlight its values and ethics that resonate with the consumer’s beliefs. It is very hard for a brand to gain validation from the consumers and loyalty is the hardest to attain. Crisis management can be the greatest test for a brand to gain customer’s trust. Crisis communication exposes the brand to the media and the public eye to a great extent. How a brand manages to tackle a crisis while reassuring all the stakeholders shapes their reputation. In such a situation, good Leadership is one of the greatest assets for any brand. With the easy accessibility and wide reach of the internet, majority of the corporate leaders are exposed to the public eye through social media platforms such as Twitte...